How and when we refund
Refund Policy
Last updated: June 2026
1. Eligibility
Refunds are available within 14 days of delivery for unworn items in original packaging with tags.
2. How long does it take?
Once we receive the returned item, refunds are processed within 3 working days. Card refunds appear in 5-10 business days.
3. Exclusions
Lingerie, swimwear, pierced jewelry and final-sale items cannot be refunded for hygiene/safety reasons.
Questions? Contact us at info@shellaboutique.com or via WhatsApp at +212 693 866 664.