Comment et quand nous remboursons
Refund Policy
Last updated: October 2026
1. Éligibilité
Refunds are available within 14 days of delivery for unworn items in original packaging with tags.
2. Combien de temps cela prend-il ?
Once we receive the returned item, refunds are processed within 3 working days. Card refunds appear in 5-10 business days.
3. Exclusions
Lingerie, swimwear, pierced jewelry and final-sale items cannot be refunded for hygiene/safety reasons.
Questions? Contact us at info@shellaboutique.com or via WhatsApp at +212 693 866 664.